Arc Operator Console
The Arc Operator Console service provides enhanced switchboard functionality for Cisco Call Manager. The Arc Console is located on a PC at the customer site, which is linked to the Arc server on the Ipitomi network. It gives multiple operators the ability to answer and distribute calls from any location on the Internet Protocol Telephony (IPT) network. The flexibility that Arc offers means that operators can take calls in different locations through the ability to route calls through the Ipitomi Core Network.
The feature rich console specifically utilises reporting and analysis through call statistics. Reports cover, but are not limited to, call queuing, transfer and transfer hold, call park, call toggle between two parties at the same time and time of day routing.
Centralised call answering can significantly enhance the "virtual" customer experience. The operator console provides improved call answering, speeding up customer access to their calls.
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