The FSA has stated that good quality recordings of voice conversations and electronic communications assist firms and the FSA in the prevention and deterrence of market abuse. The FSA has outlined certain industries and circumstances where calls should be recorded. These include voice conversations that involve the receipt of customer orders and the negotiating, agreeing and arranging of transactions across equity, bond and derivatives markets amongst others. Additionally, the FSA advises organisations to retain electronic communications (fax, e-mail and instant messaging) relevant to these activities. Apart from financial institutions (e.g. banks, stockbrokers, investment managers and insurance companies), call recording may also be relevant to the public sector and contact centre sectors.
                              
Ipitomi offers a leading call recording solution, which requires no capital outlay to assist you in meeting FSA requirements. Our cost-effective solution enables easy and reliable quality monitoring, incident analysis and real time incident management support. We can archive all of your historical calls for your records too.

Ipitomi also provides fax numbers which enable inbound faxes to be directed to your e-mail inbox so you can easily archive, file and retrieve these documents. Our solutions enable you to obtain your call recording and electronic communication services from just one provider. This approach minimises costs and eliminates administration tasks associated with managing different technology providers.